If you don't find the software or systems you are looking for here, give us a call. Much of what we support is customized anyway.
Non-Standard Applications / Systems
We can provide support at one of these levels:
- Call Routing Only: Using this approach you are providing a single point of contact to your callers. We are taking the call, logging the call, and simply escalating to your internal team according to pre-defined processes.
- Top Ten Issues: Using this approach we would offload some of the support from you by resolving calls associated with the top ten issues. All other calls would be escalated to your internal team according to pre-defined processes.
- Full Support: Using this approach you would provide our team with training on your application(s) in order to resolve a high percentage of calls upon first contact.
PC & Network
PC client network connectivity
General PC hardware diagnosis
Printers, drivers and queues
User account administration and email box creation
Microsoft Office 03/07/10/13
Microsoft Office 365
Microsoft Office for Mac
Lotus Smartsuite for Windows
Microsoft Outlook 03/07/10/13
Microsoft Outlook Express
Microsoft Word 03/07/10/13
Microsoft Excel 03/07/10/13
Lotus 123 for Windows
Lotus Freelance Graphics
Microsoft Powerpoint 03/07/10/13
QuarkXpress for Mac
Microsoft Access 03/07/10/13
PC Operating Systems
Windows 7 (32/64-bit)
Windows Vista (32/64-bit)
Clinical (Hospital) Apps
Internet Explorer 7.0 and above
Citrix (including XenDesktop)
Microsoft Lync / Skype for Business
Virtual Desktop (Wyse, VMWare, VDI)
Wireless 802.11 Connectivity