Global Help Desk Services

Phone: 800.770.1075 Email:

If you don't find the software or systems you are looking for here, give us a call. Much of what we support is customized anyway.

PC and Network		PC Operating Systems
PC client network connectivity Password resets General PC hardware diagnosis Printers, drivers and queues User account administration and email box creation		Microsoft Windows Vista Microsoft Windows XP Microsoft Windows 2000 Microsoft Windows NT Microsoft Windows 98
Office Suites		Browsers
Microsoft Office 2000/XP/2003/2007 Microsoft Office for Mac Lotus Smartsuite for Windows		Internet Explorer 6.0 and above Netscape Communicator/Navigator
Email		Utilities
Microsoft Outlook 2000/XP/2003/2007 GroupWise 5.x Microsoft Outlook Express Lotus Notes		McAfee Antivirus Norton Antivirus Norton Utilities for Mac
Word Processing		Database
Microsoft Word 2000/XP/2003/2007		Microsoft Access 2000/XP/2003/2007
Spreadsheets		Graphics
Microsoft Excel 2000/XP/2003/2007 Lotus 123 for Windows		Microsoft FrontPage Microsoft Powerpoint 2000/XP/2003/2007 Microsoft Visio QuarkXpress for Mac
Desktop Publishing		Wireless
Lotus Freelance Graphics Microsoft FrontPage Microsoft Powerpoint 2000/XP/2003/2007 Microsoft Visio QuarkXpress for Mac		Wireless 802.11 Connectivity PDA’s – Palm OS Blackberry

Proprietary / Non Standard Applications

We can provide support at one of these levels:

Call Routing Only: Using this approach you are providing a single point of contact to your callers. We are taking the call, logging the call, and simply escalating to your internal team according to pre-defined processes.
Top Ten Issues: Using this approach we would offload some of the support from you by resolving calls associated with the top ten issues. All other calls would be escalated to your internal team according to pre-defined processes.
Full Support: Using this approach you would provide our team with training on your application(s) in order to resolve a high percentage of calls upon first contact.